fbpx

Support Policy

  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    • Customization and installation.
    • Support for third party software and plugins.

How to Use Our Support System

  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: axiom.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.

How to Finde a Purchase Key

  1. Open the “downloads” tab in your account.
  2. Find our theme in the list of products.
  3. Click “download” button, and in the drop-down menu select “license certificate & purchase code”.

meet our team

ThemeRex is a studio that aims to make their user’s experience easier and much more pleasant.
Audrey Franklin
Co-Founder / CEO
Mitchell Miller
Co-Founder / CEO
Monica Moreno
Co-Founder / CEO

Testimonials

Super tolles Produkt. Wunderschönes Design und seidig weicher Stoff! Ich bin überwältigt! 🙂

Katrin Jussen, Aachen

Wir lieben die Kleidung von Curious Stories! Tolle, fröhliche Prints mit Liebe zum Detail, bequeme Passform, nachhaltige Herstellung und Bio-Baumwolle machen mir und den Kindern Freude. Danke für die schönen Sachen 🌈💚

Der Hoodie ist der Wahnsinn.
Er ist super weich und kuschelig.

Meine Tochter liebt die Bilder und Details darauf und zieht ihn immer wieder super gerne an.

Er behält auch nach häufigem Waschen immernoch Farbe und Form. 👍🏼

Julia von Glahn
Consent Management Platform by Real Cookie Banner